People - A person within your Ryng configuration maps to a real employee of your company. Each person will be assigned an extension that other people can dial to reach them. Each person may be assigned multiple phones.

Phone Services - A phone service is what allows your phones to make and receive calls to and from standard telephone numbers. A phone service can be configured to connect with a VoIP phone service provider, where all calls are routed over the internet, and your provider connects them to the traditional telephone network for you. Your Ryng Phone System will support any VoIP provider who offers “SIP” phone services.

Teams - A team is a group of people. When a call is directed to a team, all team member phones will be rung. Typically, a team within your Ryng configuration will map to a functional group of employees within your company (for example, sales or customer service).

Phones - A phone is any device that could be rung to reach a person. This includes your WebRTC browser phones, alternate phone numbers, apps installed on smartphones, and external telephone numbers.

Apps - Apps are features that extend the functionality of your Ryng Phone System. For example, the “Conference Bridge” app allows many people to join the same call, and the “Dial by Name” app allows callers to search for a person’s extension using their touch tone phone’s keypad.

VoIP - VoIP is an acronym for Voice over Internet Protocol. The term describes the fact that telephone calls are being placed across computer networks and internet connections instead of traditional copper telephone lines.

SIP - SIP is the VoIP language that your Ryng Phone System speaks. For a phone or phone service to be compatible with your appliance, it must support the SIP protocol. SIP is the industry standard for VoIP communications. The SIP protocol is supported by dozens of VoIP phone manufacturers, and hundreds of phone service providers.

Router - A router is a device that sits between your computer network and the internet. A router receives internet traffic from your internet service provider, and sends it along to the correct computer on the network. Routers often act as a security layer by blocking internet traffic from entering your network if that traffic was not requested by a computer on the network.

DHCP - Every device on a computer network must be assigned an IP address in order to communicate with other devices on the network. DHCP is a standard which allows these addresses to be assigned automatically instead of someone having to configure an address manually on each device. Typically, a router will act as a DHCP server. Nearly all small office and home routers act as DHCP servers by default out of the box.

Bandwidth - Bandwidth is a measurement of how much data can be sent across your internet connection at any given time. In the world of VoIP, each call takes up a certain amount of bandwidth. If your connection does not have adequate bandwidth to support your VoIP calls, call quality will be diminished.

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