When a person is added to the system, they are sent an email asking them to create a password for their account. Once they have created a password, they are presented with a screen that allows them to record their name and voicemail greeting. As an administrator, you have the ability to see whether or not a person has completed their setup steps. If they have not, you have the ability to send that person a reminder email asking them to proceed with setup. To view a person’s setup status, click the People tab, then click the name of the person you wish to check.

Any incomplete setup steps will be listed on the right side of the page under the header "This person has unfinished setup steps". If you would like to remind that person to complete setup, click the Remind this person to complete these setup steps link underneath the list of incomplete steps. 

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