The dial by name app allows callers to spell a person’s first name using their phone’s keypad and be directed to the appropriate extension. The dial by name app works in conjunction with the auto attendant app. If the Pound Key (#) For Directory option is checked in the auto attendant’s configuration, then dialing the pound key while listening to the auto attendant message will send the caller into the dial by name app.
The dial by name app has no configuration options. It can simply be enabled or disabled via the Pound Key (#) For Directory option in the auto attendant’s configuration.